Dutch Customer Services Associate

A Dutch speaking Customer Meeting Services (CMS) Associate is required to join a leading global pharmaceutical business based in Cork. This is an 18 month contract and offers Hybrid working. This is an opportunity to join a vibrant international team where you will play your part in making a difference for people the world over by supporting the business as it discovers, develops, and delivers medicines that help people live longer, healthier and more active lives. The primary role of the CMS Associate is to provide excellent contracting and payment support to the external Healthcare Professional (HCP) as well as the internal affiliate business partner.


Responsibilities

• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners
• Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner. This includes the pre-contracting data management for the Healthcare Professional.
• Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
• Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

• Fluency in Dutch and English language essential. Fluency in French Language an advantage.
• 2-3 years’ customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage
• Associates Degree (or equivalent work experience)
• Experience in Sales Force, SAP P2P module, MS Office is preferred
• Demonstrate excellence in customer service